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British Airways flight delayed for 24 hours from Naples to London enrages passengers

A British Airways flight from Naples to London Heathrow turned into a nightmare for 180 passengers when the flight was delayed for more than 24 hours, leaving customers stressed, tired and angry with the airline. So much so that some are now in the process of initiating a class action. Let’s see the details of this major disruption.

The timeline of the delay

On August 17, British Airways flight BA2613 from Naples to London Heathrow was scheduled for 9:30 a.m. According to, the flight was operated by G-EUYK, a 12-year-old A320-200. One of the passengers, the Italian lawyer Paola Capobianco, told the Italian daily “La Repubblica” the course of events.


It all started as a routine flight; passengers boarded the aircraft and the cabin was prepared for takeoff. However, the aircraft did not leave its parking position. The captain made several announcements, indicating that there was a problem with the electronic flight instrument system (EFIS) and therefore the aircraft was not cleared to depart.

At 12:14 p.m., passengers disembarked the plane for lunch in the terminal, but were asked to leave their luggage on board. At 2:50 p.m., everyone boards the plane again; however, passengers reported that the engines were cycled on and off repeatedly. Other announcements were made from the cockpit, but they were inconsistent. The flight crew interchangeably cited a technical malfunction and traffic congestion over London Heathrow as reasons for the continued delay.

Passengers on British Airways flight BA2613 from Naples to London on August 17 suffered a colossal delay of nearly 29 hours. Photo: Jake Hardiman – Simple Flight

At 5:00 p.m., passengers were finally asked to disembark from the A320 – the flight had been cancelled. After an hour spent chatting with ground staff, customers are informed that they have been re-accommodated on a British Airways flight departing the following day August 18 at 12:30 p.m., accumulating a delay of more than 24 hours. The flight would be operated by the same aircraft, the 20-year-old A320-200. Hotel rooms had been reserved in Caserta; 30 minutes by car from Naples. Curiously, the lawyer said the flight status appeared as “in flight” on the airline’s website.

The colossal delay caused several passengers to lose their connecting flights, leading to even more frustration and stress. Photo: Thomas Boon – Single Flight

The following day chaos began at the check-in counter, where the 12:30 replacement flight coincided with flight BA2613 scheduled for 9:30 a.m. After two hours of queuing at check-in, boarding began. However, at 1:05 p.m., the A320 had not moved from its parking position. The stress level in the cabin reached such a point that one cabin crew member reportedly started crying.

Some customers asked to disembark; however, this was against safety protocol and the captain denied the request. At that time, Ms Capobianco and other passengers contacted the airport police. Moments later, the captain announced that the plane was cleared for takeoff. According to data from, the flight landed at Heathrow at 4:22 p.m. on August 18, with a colossal delay of around 29 hours.

things got worse

Such a delay meant that many passengers lost their connecting flight, causing the unpleasant process of finding alternatives and requesting refunds at airport counters.

For Ms. Capobianco and her group of friends, the nightmare was far from over. The lawyer and two friends were to board the 10:30 p.m. flight to Mexico City. Once at the gate, however, ground staff denied the group of friends boarding, saying there had been an error in issuing the tickets by British Airways. As if that weren’t enough, their luggage had never left Naples.

Desperate and exhausted, the friends decided to return to Naples the next day. However, they are determined not to let the airline get away with the poor service provided; a collective action against British Airways has indeed been initiated by Ms. Capobianco and some of the passengers of flight BA2613.

In apologizing to its passengers, British Airways stressed that safety is the airline’s top priority and that no plane is flown unless it is beyond doubt safe. Photo: Getty Images

The incident happened at a very awkward time for the British flag carrier; Over the past few months, the airline has faced several disruptions, ranging from flight delays, cancellations, lost luggage and other unpleasant experiences for passengers. Mainly, pent-up demand for air travel has left Heathrow, one of Europe’s busiest hubs, unable to handle rapidly rising passenger volumes, to the point that British Airways has had to limit the sale of short-haul flights from the airport in an attempt to limit the unacceptable number of disruptions.

An airline representative told Simple Flying that a technical malfunction caused the unfortunate disruption and that the airline would never allow any of its planes to take off unless they were certain the plane could fly. safely. Indeed, in a note to passengers on flight BA2613, British Airways stressed how the safety of passengers and crew is always the airline’s top priority.

How would you have reacted to a disruption of this magnitude? Let us know in the comment section below!