London ball

Which is affected by the Rogers Internet outage in London, Ontario. – London

Roger users were facing a massive outage across Canada on Friday, affecting most internet, phone, Interac and various other services nationwide.

Customers were left in the dark for hours as the company didn’t acknowledge the problem until 9am.

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“We know how important it is for our customers to stay connected,” the RogersHelps Twitter account wrote in its initial post.

“We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to update you as we have more information to share.

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No update has been provided since regarding the cause of the outage or when the services will be back up and running.

In the meantime, here is a list of affected services in the London, Ontario area:

City of London

According to a post on Twitter, “Those contacting the City of London may receive delayed responses.”

London Police Service

London Police issued a statement on Twitter explaining that although their 9-1-1 lines are operational, they are advising the public not to test their cellular and internet services by calling their emergency line.

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“This blocks our system for people who need emergency help,” police said on Twitter.


A London Health Sciences Center (LHSC) spokesperson said systems within the hospital do not appear to be affected and no changes are being made to patient appointments, including surgeries.

“Virtual care appointments are still available. For patients who cannot log in, our healthcare teams will contact you to reschedule,” wrote Steve Young, media relations consultant for LHSC, in an email to Global News.

“Care partners expecting to bring a released loved one home today should call the hospital to confirm if they can, as our switchboard is not affected.”

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St. Joseph’s Health Care also said its systems are not affected.

Virtual care appointments are still available at both hospitals. For patients who cannot log in, healthcare teams will be in touch to book new appointments.


London Hydro customers with an online account can always request assistance via the MyLondonHydro online chat facility.

Local businesses and gas stations

As the outage continues to affect interactive sales across the country, some local businesses are asking incoming customers to bring cash as debit and credit machines connected to Rogers remain down.

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Londoners also took to Twitter to report that their Uber Eats and Skip the Dishes orders were also affected by the outage.

London Public Library

Although unaffected by the outage, the London Public Library reported that an average of 1,200 Londoners were using their public Wi-Fi on Friday.

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Anne O’Sullivan, head of client services and branch operations at the London Public Library, told 980 CFPL it’s been an “astronomical” day for people accessing their services.

She said that unlike home internet, the library is served by LARGnet, an internet provider partner of Rogers, Telus and Bell, so they don’t lose access in the event of an outage.

“We were lucky that our IT team was on the job this morning, making sure we had enough capacity because we knew that people working from home, people who have Rogers Internet at home, should come here in a way like home. away from home or their office away from home,” O’Sullivan said.

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For Londoner Stephanie Berube, the internet outage caused a chaotic start to the day.

“It was just kind of a scroll down with no information because my phone can’t access anything through there either,” Berube said.

“I get up very early, so I got up around 5am and was already doing reports for work, then it ended halfway through. So I was like, OK, I’ll get some sleep and come back, and then it never came back.

She tells Global News that she tried to find other ways to occupy herself by cleaning and eventually ended up going to one of the public libraries to get some work done.

“You don’t realize how much technology is impacting you – not being able to take our money or, you know, do your job or connect online, communicate with people. It’s just wild,” Berube said.

For more information, see the Rogers Outage Map.

With files from Sawyer Bogdan of Global News

© 2022 Global News, a division of Corus Entertainment Inc.